Managed AI Assistants for BG SMBs
We build and run AI assistants for Bulgarian SMBs across e-commerce, accounting & legal, and real estate. Live around the clock — without you or your IT team lifting a finger.
Support tickets auto-resolved — 6-month trend
What the agent does for your store
Customer questions, abandoned cart recovery, and real-time parcel tracking via web chat, Messenger, or Viber. Works with Shopify and WooCommerce. Designed for SME teams — no developers or support staff needed on your side.
01 / SUPPORT
Answers buyer questions around the clock — order status, returns, shipping, availability. Trained on your FAQ and store policies.
Handles 60–80% of tickets automatically02 / CART RECOVERY
Sends a 3-message sequence to buyers who left without purchasing — reminder, incentive, final nudge — via email, Messenger, or Viber.
Recovers 8–12% of abandoned carts03 / LOGISTICS
Answers "Where is my parcel?" in real time by querying Econt and Speedy APIs directly. Proactively notifies customers of status changes.
Econt & Speedy native04 / CONTENT
Drafts blog posts on a schedule — topic brief in, publish-ready HTML out. Trained on brand voice and audience. Runs on a cron, delivers to Telegram for review. Used internally — this blog is published by one.
Cron → Telegram reviewStart with a free 14-day pilot — no setup fee. Full plan from €500/mo. Built for SME budgets and owner-operated stores. First agent live in 3–4 weeks.
Book a free discovery call →Or email hello@pragma-ai.eu
Built for Bulgaria
We solve real local problems with AI that speaks your language, knows your couriers, and fits your compliance needs.
Accounting & SAF-T
AI-assisted generation and validation of SAF-T audit files for NRA. Ends manual invoice and receipt entry.
Real estate
24/7 lead qualification from imot.bg, OLX, Messenger, and Viber. No missed inquiries after hours.
Legal & contracts
AI document review — clauses, risk flags and summaries in seconds, not hours.
Logistics
Econt & Speedy tracking in real time — even when the customer asks at 2am.
E-commerce
60–80% of support tickets handled automatically, 8–12% of abandoned carts recovered.
Local tools
Built for Microinvest, e-faktura, Bulgarian couriers and payment methods. BG + EN everywhere.
Recovered cart revenue — monthly uplift
We speak your business language — literally. Every agent is bilingual (BG/EN) and integrates with Econt, Speedy, e-Çметка, and Bulgarian payment methods.
Talk to a founder who gets it →The process
30 minutes. We map your store, your support load, and the one problem worth solving first.
We build the agent, connect it to your Shopify store and couriers, and train it on your products and policies.
Agent goes live on your store. We monitor every conversation and tune responses daily.
We run it, update it, and report on it every month. You talk to a founder — not a support ticket.
Where AI saves your team time
Questions
Two weeks from signed contract to live agent. Discovery → build → pilot. We've done it repeatedly and the timeline is fixed, not estimated.
Web chat embedded on your site, Facebook Messenger, and email. Viber available as a paid add-on (€100/mo pass-through). Shopify is the required e-commerce platform for Phase 1.
Yes — the logistics agent pulls live tracking data from both couriers and answers "where is my order?" automatically, in Bulgarian.
All agents run on a dedicated VPS — your data never touches shared infrastructure. We don't store conversation logs beyond 30 days, and we sign a DPA as part of every engagement.
30-day notice, no penalty. We hand over all configs and documentation so you're never locked in.
Phase 1 focus is Bulgarian e-commerce (BG language, Econt/Speedy, BGN/EUR pricing). EU expansion is on the roadmap for 2027.
Because "contact us for pricing" wastes your time. €500/mo for Managed AI Agents and €690/mo for Marketing Intelligence — you know before you call.
A chatbot follows a fixed script. An AI agent understands free-form questions, pulls live data (orders, tracking, inventory), and handles conversations it wasn't explicitly programmed for.
Who we are
pragma-lab is a 4-person consultancy. No account managers, no ticket queue.
For internal R&D and capability demonstrations, see our project gallery (personal projects, not client work).
Also available
Weekly AI-powered cross-channel marketing reports. Meta, LinkedIn, GA4, and Shopify in one analysis — what's working, what's wasting budget, and what to do next week.
01 / INSIGHT
Meta Advantage+ optimizes inside Meta. LinkedIn Accelerate inside LinkedIn. We connect the dots across all your channels.
02 / REPORTING
Every Monday, 3–5 specific recommendations with expected revenue impact in EUR. Bilingual EN+BG.
03 / REVIEWED
Claude does the heavy analysis. A Pragma founder reviews every report before it reaches you.
Plans from €690/mo. Free 7-day audit — no commitment. audit@pragma-ai.eu or book a call →
Our services
Each pillar is a standalone service — or combine them for a full AI transformation of your operations.
01
n8n self-hosted pipelines connect Gmail, ERP, and CRM — processing invoices and orders without manual copying.
Learn more →
02
Claude-powered bots trained on your docs — live 24/7 on your site, Viber, or Messenger. Up and running in 2–4 weeks.
Learn more →
03
Weekly AI-powered reports from Shopify, Meta Ads, and ERP in one email — every Monday morning, in Bulgarian.
Learn more →
04
AI document review for law offices, accounting firms, and logistics ops — contracts processed in minutes, not hours.
Learn more →
05
Managed VPS or AWS migration with backups and monitoring — €150–300/mo retainer instead of 2am outages.
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06
GDPR documentation, network segmentation, and Cloudflare Zero Trust — audit-ready in 14 days.
Learn more →
Projects start at €2k for focused workflows; most engagements land between €3–8k. Email hello@pragma-ai.eu with what you're trying to build.